For agency leaders
More capacity for client delivery.
I work alongside agency teams on client projects, using agents across research, development and recurring account work. We agree what I’ll deliver and which workflows your team will run, within your existing client relationships and review process.
Alongside 100+ client engagements.
A few teams I’ve worked with:
The context
Client projects and internal work draw on the same people.
Reporting, research and proposal preparation can take time from the people needed on delivery. Before changing the process, I look at where the time goes, which steps repeat and where client judgement is needed.
I can take responsibility for a defined client project or build a workflow with the team that runs it. My background includes a decade of consulting for Groupon, The Motley Fool, Framer and Contra. We agree access, review and client visibility before work begins.
Areas of work
Where the work usually starts
- 01
Client delivery
I work through the product decisions and engineering, with agents helping on research, code and review.
- 02
Account reporting
Connect data collection and reporting so senior time goes into interpretation, recommendations and client decisions.
- 03
New business
Build repeatable prospect research and proposal preparation around your positioning, qualification and commercial judgement.
- 04
Team operations
Reduce repeated handoffs and context gathering, with named owners and review points your team can maintain.
Work that’s live
Examples of the work
Recent client projects include the Vouchernaut publishing platform and Benson’s software for measuring discount extensions and attribution. The build accounts describe the implementation; the reviews describe what it was like to work together.
Publishing & commerceVouchernautA UK shopping and editorial business, including guides, offers and a browser extension.vouchernaut.com
Discount attribution & marginBensonSoftware for measuring how discount extensions affect attribution and store margins.trybenson.com
- Live products in the Vouchernaut rebuild
- Days for the Vouchernaut rebuild
- Specs for the Benson rebuild
- Commits in the Benson rebuild in under a fortnight
From clients
What working together was like.
Each review links to the profile it was left on, so you can check it.
Doug was incredible to work with. He operated quickly & efficiently, and even proposed ways to improve the feature to exceed our expectations. 10/10!
Allison NultyHead of Product, ContraDoug is a pro. I'd hire him again for any future marketing & technology initiatives.
Brian TigheHead of Technology, The Motley FoolSmart, fast, and trustworthy.
Shelby StevensFounder, Snacker.ai — Techstars alumni
Ways to work together
Choosing an engagement
A working day suits a single team workflow. A sprint covers a defined release. An ongoing partnership covers an agreed set of priorities across a longer programme of work.
- Working day
Team adoption
Build and test a delivery or account workflow with the people who own it, then leave them with a plan for adoption.
£2,500 fixed - Focused release
Delivery sprint
Ship the client feature, integration or internal workflow that is waiting on engineering, with scope and timing agreed upfront.
From £10,000 per project - Working with your team
Ongoing partnership
Keep client delivery and operational improvements moving, with monthly scope agreed upfront and progress reviewed weekly.
From £12,000 a month
Your starting point
Review your agency’s workflows
Ten questions about how work gets done and where you use agents today. The 2-minute scorecard suggests areas to investigate. No email needed.
How do features or client deliverables get made?
Yes, where we agree that arrangement in writing. We define client visibility, confidentiality and responsibility before the work starts. Bring any client restrictions to the first call.
Your team keeps its expertise and client relationships. I take an agreed area of responsibility, work within your review process and make the implementation and decisions available to the people who will run it.
We start with your existing systems and the workflow that needs to improve. Integrations and new tools are chosen for the delivery need, with access and ongoing costs agreed first.
Agree a baseline such as delivery time, revision effort or reporting hours before changing the workflow. We review quality and client outcomes alongside time saved, so the gain can be assessed against margin and capacity.
A Team adoption session helps your team build and run one workflow. A delivery sprint takes a scoped project through release. An ongoing partnership covers a set of monthly priorities. We can choose the right starting point on the free call.
Discuss a project
Discuss a client or internal project.
Use a free 30-minute call to talk through the brief, your team’s involvement and any client requirements.